NOTICE OF LifeXcel, LLC
Our commitment to Your Privacy:
LIFEXCEL, LLC has a policy of protecting the confidentiality and security of information we collect about clients. We will not share nonpublic information about you (the “Information”) without your consent, except for specific purposes described below. This notice describes the Information we may gather and the circumstances under which we may share it.
Why do we gather information?
We collect information required to open an account, to transact business effectively, and to safeguard your assets or your privacy. But we also continually strive to improve our services and provide you with opportunities to use additional products and services you may find of interest. To do this, we gather information to help us assess your needs and preferences.
What information do we collect?
The information we collect directly from you includes information required to communicate with you, including your name, mailing address, telephone number, e-mail address, and fax number; gender, education, occupation, employer name, and address. Additionally, to identify who you are, we also collect your birth date and Social Security number. In some cases, we may also collect your approximate annual income, approximate net worth, liquid worth, and credit reports to assess your financial position.
When do we obtain information?
You directly provide to us most of the information we collect when you complete the various online, electronic, and paper intake forms, the account application, and related documentation, or by sending us an e-mail for questions or comment.
How do we use your personal information?
Again, the trust of our clients is our most valuable asset. Therefore, we use personal information only as appropriate to provide you our products and services.
For example, LIFEXCEL, LLC may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your investment account, issue an account number and a secure password, maintain your portfolio and trading activity, and contact you with account information. This information helps us improve our services to you, customize your browsing experience, and inform you about additional products, services or promotions that may be of interest to you.
LIFEXCEL, LLC may also use demographic information provided by others on our clients so that we can develop products and services for our clients.
Should you close your account with us, LIFEXCEL, LLCwill retain your information as needed to comply with regulatory requirements.
What information does LIFEXCEL, LLC share with affiliates, alliances and partners?
LIFEXCEL, LLC may share information with affiliates if the information is required to provide the product or service you have requested or to provide you the opportunity to participate in the products or services our affiliates offer.LIFEXCEL, LLC also forges partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our clients. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, LIFEXCEL, LLC may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful. We may also compare our client lists with those of our partners and affiliates to ensure that they are not sending messages to you if you’ve elected not to be so notified. In our strategic relationships, we will require that it be identified that an offer is being extended because of the relationship with us. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
An affiliate is a company that we own or control or with which there is common ownership with us and our parent company. We may share with our affiliate’s information about our transactions and experiences with you such as name, e-mail address, mailing address, date of birth, employment status, and general account and demographic information. This information may be used for internal reporting, anticipating margin calls, and development strategies. We do not share information other than the types of transaction and experience information described above with our affiliates.
Do we share the information collected with any other third parties?
To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to our business. We may also provide a party with client information from our database to help us to analyze and identify client needs and notify clients of product and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose.
LIFEXCEL, LLC also reserves the right to disclose your personal information to third parties where permitted by law or where required by law to regulatory, law enforcement or other government authorities. We may also disclose your information as necessary to credit reporting or collection agencies, or when necessary to protect our rights or property.
What about “cookies” and other tracking devices?
Cookies are small text files sent from the Web server to your computer. LIFEXCEL, LLC may maintain a website that contains cookies. Cookies also may be placed by third parties when you access their sites through linking from a Web site. We do not have access to these cookies or any information that these cookies may contain. Please contact the third-party site for more information on these cookies. Although we encourage third parties to adhere to appropriate privacy policies and standards, we are not responsible for the actions or policies of such parties.
Will I be able to review, change or correct my information?